Refunds
These pages describe platform rules and may change as the service evolves.
Virtual coins and digital content
Virtual goods are non-refundable once coins have been credited to the account or a chapter has been unlocked, except where required by applicable law. Coins and digital unlocks are non-refundable once credited to the user's account or used to unlock digital content, subject to applicable law. Memberships and chapter unlocks are virtual goods; after successful credit or unlock, refunds are generally not available unless we confirm a system error, duplicate charge, or failed delivery.
When refunds may apply
Examples: payment succeeded but coins were not credited after verification; the same order was charged twice; a platform technical issue failed the order but still charged you.
When refunds usually do not apply
Consumed coins, unlocked chapters, activated membership periods, restrictions from account sharing or policy violations, and payment failures outside the platform are usually not refundable.
How to request a review
Use the Contact page with your order number, payment time, and a short description. We review internal records; approved refunds follow the original payment channel or platform rules and may reclaim unused virtual entitlements.